Privacy Policy

Introduction

Arguello Insurance Group ("we," "us," or "our") is an independent insurance agency headquartered at 10851 Train CT, Houston, TX 77041. We are committed to protecting the privacy and security of the personal information entrusted to us by our clients, prospective clients, and website visitors.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website at aigroups.com, request a quote, contact us, or use our insurance services. Please also read our Terms of Service, which include the terms of our SMS text messaging program.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, mailing address, email address, and phone number.
• Insurance Information: Details about the people, vehicles, property, and businesses you want insured, current and prior coverage, claims history, and policy information needed to quote, bind, and service your insurance.
• Identity Information: Date of birth, driver's license number, and Tax ID or Social Security Number where required by a carrier to quote or issue a policy.
• Communication Records: Records of your communications with us, including phone calls, emails, and text messages.
• Website Usage Data: IP address, browser type, pages visited, and other standard web analytics data.

How We Use Your Information

We use your personal information for the following purposes:

• To prepare insurance quotes and to shop coverage with the carriers we represent.
• To bind, issue, renew, and service your insurance policies.
• To send policy updates, renewal and payment reminders, document requests, and appointment confirmations.
• To communicate with you about your quote or account by phone, email, or SMS text message.
• To assist you with claims and questions about your coverage.
• To comply with applicable state and federal laws and regulations.
• To improve our website and services.

SMS Text Messaging & Phone Number Privacy

When you provide your phone number to Arguello Insurance Group and agree to receive text messages — by checking the SMS consent box on our website quote form, by texting us first, or by giving us your consent verbally or in writing — you may receive SMS text messages from us about your quote, your policies, renewals, payment reminders, document requests, and appointments. Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or call (210) 764-4545. Consent to receive text messages is not a condition of any purchase. The full terms of our SMS program are in the SMS Terms section of our Terms of Service.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Insurance Carriers & Premium Finance Companies: As necessary to quote, bind, issue, finance, and service the insurance you request.
• Service Providers: Third-party vendors who help us operate our business (for example, telephone and text messaging providers, agency management software, and email providers), under confidentiality obligations and only to provide services to us.
• Legal Requirements: When required by law, regulation, subpoena, court order, or a government authority, including the Texas Department of Insurance.
• Business Protection: To protect the rights, property, or safety of Arguello Insurance Group, our clients, or others.

Under no circumstances do we share your personal information, phone numbers, or SMS opt-in consent with third parties for their marketing, advertising, or lead generation purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. Access to your information is restricted to employees and contractors who need it to perform their job functions.

While we take reasonable precautions to protect your data, no transmission over the internet or electronic storage method is 100% secure. Please contact us immediately if you suspect any unauthorized use of your information.

Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Opt out of SMS text messages at any time by replying STOP.
• Opt out of marketing emails by using the unsubscribe link or contacting us.
• Request deletion of your personal information, subject to our legal and regulatory record-keeping obligations.

To exercise any of these rights, contact us using the information below.

Texas Insurance Privacy

As a licensed insurance agency operating in the State of Texas, we comply with applicable federal and Texas privacy laws governing consumer financial and insurance information, including the Gramm-Leach-Bliley Act and the privacy rules of the Texas Insurance Code. We are subject to oversight by the Texas Department of Insurance (TDI).

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through this website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.